Focusing On Security

Don't Think You Need Security Officer Services? How Security Officers Improve Your Customer Service

18 June 2020

Charlie Fuller

If you haven't hired a security officer service for your business, now's the time to do that. Security officer services provide more than provide protection for your business investment. They also provide a valuable service to your customers. In fact, security officers are a much-needed addition to your business. Here are four ways security officers benefit your customers.  

Create a Secure Environment

When customers come to your business, they want to feel safe. You know they want to feel safe inside your business. But, they also want to feel safe when they're outside. This is especially true of the parking lot areas. Security officers help create that secure environment. During evening hours when parking lots are dark, your security officer can help. They can make sure your customers are safe and secure. If you have customers with mobility issues, your security officer can help there too. 

Provide Initial Customer Service

If your business doesn't have a designated greeter, your customers may not get the help they need. That's where a security officer comes into the picture. If you have a security officer, they can provide initial service to your customers. One way is to give a friendly greeting to each customer who comes through the door. Another way is to give answers to any questions your customers may have. This doesn't only improve customer service, it also lets your customers know that the security officer is there to help them. 

Ensure Safety During Peak Hours

If you own a retail business, you may deal with peak hours. Those are the hours when the aisle gets busier than usual. This is especially true during the holidays. If you have big holiday sales each year, you need a security officer service. Your security officers can help keep aisles moving. They can also help customers who may struggle with the crowds. Security officers can be a big help for older customers who may not feel safe in the crowds. 

Reduce Occurrence of Shoplifting

Finally, if you have a problem with shoplifting, you need a security officer service. When your merchandise gets stolen, you have to pass the costs on to your customers. That means your customers pay more for the things they buy. Your security officers can help reduce the occurrence of shoplifting. The presence of an unarmed security officer helps stop shoplifting before it occurs. That means your customers continue to enjoy low prices for the things they need.

For more tips, reach out to a commercial security service near you.

Share  

Search